pk85 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by pk85 ("we", "us", "our", "pk85", "the Company") and applies to all personal data collected, processed, stored, and transmitted in connection with your use of the pk85 website at pk85.org and all associated services, mobile interfaces, customer support channels, and payment facilities (collectively, the "Platform").

pk85 is committed to handling personal data responsibly, transparently, and in accordance with applicable international data protection standards. We recognise that our players — including the large and valued community of Pakistani players who use the Platform — place significant trust in us when they share their personal information, and we take that responsibility seriously.

By registering an account on pk85, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy must be read alongside the pk85 Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

pk85 acts as the data controller in respect of all personal data collected through the Platform. As data controller, pk85 determines the purposes for which and the means by which personal data is processed. All data protection queries, access requests, and complaints should be directed to pk85's designated data protection contact at [email protected].

3. Data We Collect

pk85 collects the following categories of personal data from players and prospective players:

3.1 Identity Data

• Full legal name as it appears on government-issued identification.
• Date of birth (used for mandatory age verification — players must be 21 or older).
• Nationality and country of residence.
• Copies of government-issued photo identification documents (e.g., CNIC, passport) submitted for KYC verification.

3.2 Contact Data

• Email address.
• Pakistani mobile phone number.
• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan).

3.3 Financial Data

• JazzCash or EasyPaisa mobile wallet number used for deposits and withdrawals.
• HBL, UBL, or Meezan Bank account details provided for bank transfer transactions.
• USDT wallet addresses where cryptocurrency transactions are used.
• Transaction history including deposit amounts, withdrawal requests, and PKR balance movements.

3.4 Technical Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser information.
• Session timestamps, login history, and session duration data.
• Cookies and similar tracking technologies (see Section 10).

3.5 Gaming & Behavioural Data

• Game history including titles played, wagering amounts, outcomes, and session data.
• Sports betting market selections, odds accepted, and bet settlement data.
• Bonus and promotion usage history.
• Responsible gaming tool preferences (deposit limits set, self-exclusion status).

3.6 Communications Data

• Customer support chat transcripts and email correspondence.
• Responses to surveys or feedback requests where voluntarily provided.
• Marketing communication preferences (opt-in and opt-out records).

4. How We Collect Your Data

pk85 collects personal data through the following primary channels:

• Direct submission: Data you provide when completing the pk85 registration form, submitting KYC documents, making a deposit or withdrawal request, or contacting customer support.
• Automated technologies: Data collected automatically when you access or use the Platform, including via cookies, server logs, and session tracking tools.
• Third-party verification providers: Identity and address verification data returned by KYC and anti-fraud service providers to whom we submit your information for verification purposes.
• Payment processors: Transaction confirmation data returned by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT payment processors.
• Analytics providers: Aggregated and anonymised usage data from analytics tools used to measure Platform performance and user experience.

5. How We Use Your Data

pk85 uses the personal data we collect for the following specific purposes:

Purpose	Data Categories Used
Creating and managing your pk85 player account	Identity, Contact
Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and other methods	Financial, Identity
KYC identity verification and age verification (21+ requirement)	Identity, Contact, Financial
Fraud prevention, anti-money laundering, and regulatory compliance	Identity, Financial, Technical
Delivering and improving gaming services including casino, cricket betting, slots, arcade, and jackpot fishing	Gaming & Behavioural, Technical
Administering bonuses, promotions, and loyalty rewards	Identity, Gaming & Behavioural, Financial
Providing customer support in English and Urdu	Identity, Contact, Communications
Responsible gaming monitoring and intervention	Gaming & Behavioural, Identity
Sending service-related and promotional communications (where opted in)	Contact, Communications
Analysing Platform performance and user experience	Technical, Gaming & Behavioural

6. Legal Basis for Processing

pk85 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between pk85 and you, including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with our international gaming licence conditions, anti-money laundering obligations, and KYC requirements.
• Legitimate interests: Processing carried out for fraud prevention, Platform security, responsible gaming monitoring, and internal analytics where these interests are not overridden by your data protection rights.
• Consent: Processing of data for optional marketing communications, where your opt-in consent has been obtained. You may withdraw this consent at any time by contacting [email protected] or updating your account preferences.

7. Data Sharing & Disclosure

pk85 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and controlled circumstances:

7.1 Service Providers

pk85 engages carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include KYC verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT gateways), game studio providers, customer support platform operators, and IT infrastructure providers. All such providers are contractually prohibited from using your data for any purpose beyond the services they provide to pk85.

7.2 Regulatory and Legal Disclosure

pk85 may disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts where required to do so by law, by the terms of our international gaming licence, or in response to a lawful request. pk85 will, where legally permitted to do so, notify you of any such disclosure.

7.3 Business Transfers

In the event that pk85 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by pk85 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Policy that results from it.

7.4 Aggregate and Anonymised Data

pk85 may share aggregated, anonymised, and non-personally identifiable data with third parties for industry research, analytics, and marketing purposes. Such data cannot be used to identify any individual player.

8. Data Retention

pk85 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our international gaming licence conditions. The following general retention periods apply:

• Active account data: Retained for the duration of your pk85 account plus a minimum of five years following account closure.
• KYC and identity documents: Retained for a minimum of five years following account closure in accordance with anti-money laundering regulatory requirements.
• Transaction records: Retained for a minimum of five years following the date of each transaction.
• Customer support records: Retained for three years following the resolution of the relevant support interaction.
• Marketing preference records: Retained until you withdraw consent or request deletion, plus a further 12 months for audit purposes.

Upon the expiry of applicable retention periods, pk85 will securely delete or irreversibly anonymise personal data in accordance with our internal data destruction procedures.

9. Data Security

pk85 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the pk85 Platform is encrypted using industry-standard TLS/SSL protocols.
• Encryption at rest: Sensitive personal data, including financial and identity data, is stored in encrypted form on pk85's secure servers.
• Access controls: Access to personal data within pk85 is restricted on a strict need-to-know basis, with role-based access controls and comprehensive audit logging.
• Penetration testing: pk85's systems are subject to regular security assessments and penetration testing by independent security professionals.
• Incident response: pk85 maintains a documented data breach incident response procedure. In the event of a breach affecting your personal data, pk85 will notify affected players within the timeframe required by applicable regulations.

While pk85 takes every reasonable precaution to safeguard your data, no internet-based system can be guaranteed 100% secure. You are responsible for maintaining the security of your pk85 login credentials and for ensuring that your own device and network connection are adequately secured.

10. Cookies & Tracking Technologies

pk85 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The categories of cookies used by pk85 are as follows:

• Strictly necessary cookies: Required for the Platform to function, including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies: Used to collect anonymised data about how players interact with the Platform, enabling pk85 to identify and resolve usability issues and optimise performance.
• Marketing cookies: Used, where you have given consent, to deliver relevant promotional communications and to measure the effectiveness of pk85 marketing campaigns.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing core Platform features. For full details of the cookies used by pk85 and their individual retention periods, please refer to our Cookie Notice available within the Platform settings.

11. Your Privacy Rights

Depending on your jurisdiction, you may hold some or all of the following rights in respect of your personal data held by pk85. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You have the right to request a copy of all personal data pk85 holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held by pk85.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pk85's legal retention obligations.
• Right to restrict processing: You have the right to request that pk85 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request that pk85 provides your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where pk85 relies on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pk85 will respond to all verified privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be informed accordingly. pk85 will not charge a fee for reasonable requests. We may need to verify your identity before actioning any request.

12. Minors

The pk85 Platform is strictly intended for adults aged 21 years and over. pk85 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. Age verification is conducted at registration and may be repeated at any point during the account lifecycle.

If pk85 becomes aware that personal data belonging to an individual under the age of 21 has been collected, that account will be immediately suspended, all associated data will be securely deleted in accordance with applicable law, and any funds held in the account will be dealt with in accordance with our Terms & Conditions. If you believe a minor has registered on pk85, please notify us immediately at [email protected].

13. International Data Transfers

pk85 operates as an internationally licensed platform. In the course of providing the Platform's services, your personal data may be transferred to and processed in countries outside Pakistan. Such transfers may include data processed by our KYC providers, payment processors, game studios, and cloud infrastructure partners located in various jurisdictions.

Where personal data is transferred internationally, pk85 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. Such safeguards may include standard contractual clauses, data processing agreements, or reliance on the adequacy decisions of the relevant licensing jurisdiction's data protection authority.

14. Changes to This Policy

pk85 reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, pk85 will notify registered players by email to the address associated with their account and/or through a prominent notice on the Platform. The "Last updated" date at the top of this Policy will be revised accordingly.

Your continued use of the pk85 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any changes to this Policy, you must stop using the Platform and may request account closure by contacting [email protected].

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pk85, please contact our data protection team using the following details:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request — [Your Account ID]"
• Support availability: 24 hours a day, 7 days a week
• Languages: English and Urdu

pk85 will acknowledge all privacy-related requests within 48 hours and will endeavour to resolve them within the timeframes specified in Section 11 above.